A much-loved pet dog died at a boarding kennel after being left in a hot van for two hours.
Luna, the pug, went to her owners’ wedding in Hertfordshire on Friday, and then Country Boarding took her to their kennels near Baldock.
The next day, Ffion James and Ben Hill discovered their dog Luna had died.
The co-owner of the kennel said that the staff was “heartbroken” and that they were working to help the owners.
Ms. James, from Hitchin, posted pictures of her wedding and her dog Luna on Facebook over the weekend. He wrote that yesterday was one of the best and most please days of our lives.”
“Unfortunately, things are very different this morning. When we woke up this morning, we found out that our beautiful little Puggy had died not long after these pictures were taken.”
The heat yesterday would have made the vehicle extremely hot to stand in, and I can only think how difficult it would have been for her.”
Ms. James said they decided to put Luna in the kennels the night before the wedding because all of their family and friends would be there, and they didn’t want Luna to be alone for long periods.
Renate Burrowes, who owns a kennel with her husband Jeremy, said in a Facebook post that it has since been taken down that her husband had picked up Luna from the wedding and brought her back to the kennels at 15:00 BST.
When he returned, he was immediately called in to solve a system fault that was causing problems for clients at the front desk,” she wrote on the company’s page.
“After two hours, at 5 p.m., I found Luna in the van. I found her unresponsive then, and no matter what I did, I couldn’t get her to wake up.”
Ms. Burrowes said she tried to get in touch with Luna’s owners but didn’t hear back.
The next day, Luna’s owners came to get her, and “Ms.Burrowes “said during the talk with them, “We will work with them to help and support them.”
She said it was a “terrible, terrible mistake” and added that her husband would no longer drive animals to the kennels or care for them.
Ms. James and Mr. Hill said they had told the police, the RSPCA, and the licensing officials at North Hertfordshire District Council about what happened.
A spokeswoman for Hertfordshire Police said, “Police have started an investigation after hearing that a dog died at a boarding kennel in North Hertfordshire on Friday, July 8.”
“At this sad time, our thoughts are with the dog’s owners, and there are a lot of investigations going on to find out what happened.”
A spokeswoman for the RSPCA said, “This is so sad, and our thoughts are with Luna’s family.”
“We’re looking into what happened when Luna died, and we’ll be working closely with other groups, like the local authority in charge of licensing animal facilities.”
The local council said, “We are aware of this unfortunate incident, which is a disaster for the owners, and we have started an investigation.”